Businesses and brands have an amazing opportunity to create a positive experience for people who interact with them. Scott is on a mission to help businesses to create more happiness in the world through optimal customer experience. In today’s episode, I speak with Scott Porter about how he has taken his passion for street tacos and combined it with his passion for fantastic customer experience. He believes that we can make the world a happier place by increasing the amount of positive customer experiences. He has started with his artisan churro business San Diablo Artisan Churros, and is now interviewing CEOs about how they make positive customer experience a priority. Scott says we are moving from a transactional economy into a relationship economy and that every relationship touchpoint is critical for your business to thrive.
Listen to episode 104 here:
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Scott Porter has eaten thousands of tacos in a relentless worldwide search for the perfect taco where he’s found the secrets to unlocking the power of brand and customer experience to thrive. He founded and currently owns and operates Utah’s only gourmet churro business, San Diablo Artisan Churros — delivering deep-fried happiness to over 1,500 celebrations since late 2016 and winning back-to-back Best of State for pastries. Scott is a seasoned entrepreneur and leader having been the executive director of two nursing homes and a home health agency, co-founded as the CMO the first all-you-can-fly membership airline called Surf Air, co-founded and launched the game of Reverse Charades, co-founded an international non-profit organization called Singular Humanitarian and has been a management consultant with Gartner (formerly CEB), InsideOut Development and General Assembly. He holds a B.A. in public relations and an M.B.A. in international business, marketing and entrepreneurship both from BYU as well as an M.A. in Spanish from California State University-Sacramento. Scott was born in Arizona, raised in Canada, is from Las Vegas and has lived and worked in Guatemala, Costa Rica, Peru and Mexico.
There are networkers and then there are super connectors. Scott is one of the very few gifted super connectors that I know. He is just an all-around amazing person who exudes positive vibes and I’m stoked to have him on the show. Don’t miss this episode!